July 18, 2022

Did you know that in the coming years, more than 45% of work activities are expected to be automated? Every day, new data is generated and managed by technology. To handle this, it is essential to have executable software running virtually, responsible for automating the repetitive tasks of any business. This includes everything from data collection, data transfer, file management on servers, and even document storage, among many other tasks.

By Gustavo Rodriguez, Director of IT Solutions Business Unit at Xtendo Global | BPO

Manual processes accumulate several errors in resource optimization, and the execution of RPA software increases effectiveness and time management, giving employees better performance in task development.

In this article, you will explore the value of RPA processes and how to quickly adapt them to your business to achieve a rapid return on investment. Start reading, and in the meantime, a robot will bring you coffee.

What is RPA and Why is it So Important?
In essence, RPA is a technology capable of configuring a computer software or robot to mimic and execute, either autonomously or semi-autonomously, human interaction sequences with certain digital systems, such as connecting to web applications, copying, pasting, renaming files, performing calculations, analyzing emails, logging into programs, connecting to APIs, extracting unstructured data, generating directories and folders, and more.

Many companies have employees who spend a large part of their workday performing routine tasks. In this regard, RPA technology offers your business the possibility of reducing personnel costs and human errors. It is non-invasive and quickly implemented to accelerate digital transformation.

Easily integrable into any work system, it stands out as the element that harmonizes and enhances a company’s labor activities, establishing a fast, efficient, and guaranteed approach. For example, an HR employee with over 3000 medical leave certificates, where the processes are mechanically similar, automated the sequence to cover 90% of the cases, reducing manual processes to 5%, resulting in 0% errors.

Welcome to robotic automation!

Why Should I Implement RPA?
Think about it, but don’t take too long. RPA doesn’t think—at least not for now—and neither does the competition when it comes to customer loyalty. Simply look for ways to optimize your tasks to gain the most profit in a hyper-dynamic market with selective audiences.

Automating repetitive processes improves the economy of the processes and supports the scalability proposed in your company’s goals. Every company aims to replace repetitive tasks with automation to maximize human resources. When the volume of tasks to be replaced is high, and this correlates with the company size, robotization should definitely be considered.

It is also important to clarify that RPA is not a resource exclusive to large companies; small or medium-sized companies also use it to reduce their costs. If acquiring one or more licenses is not viable, an alternative approach such as robot rental can be considered.

RPA architecture provides companies with two massive advantages that other services cannot offer:

• Reduces personnel costs and avoids errors.
• Increases productivity levels.

The reason is simple: bots are commonly low-cost, simple to develop and implement, without requiring complex custom software integration systems. This is perfect for any company looking to automate its costs at a relatively low price but with solid results.

Starting with RPA in your business automates 15 to 20 tasks, enabling intelligent automation, meaning tasks of any size can be automated within a company.

Moreover, this technology can complement others, such as machine learning, natural language processing, and speech recognition, to streamline higher-level tasks that may require capabilities similar to those of humans.

These are some of the reasons why many CEOs, project managers, and information directors choose to implement RPA technology in their businesses. They streamline their operations, increase productivity levels, reduce personnel costs, and, most importantly, improve their current business operations.

Benefits of Robotic Process Automation
Do you see your employees repeating the same task over and over? Are these routine actions wearing out the team? Start considering robotic systems that bring the following benefits:

• Scalability: Regardless of the established goals, RPA technology works efficiently. Automation is practical if the seasonal increase in requests creates bottlenecks in production.
  Solution: Speeding up requests will quickly execute the operational process.
• Support with Common Language Languages: Various assistant tools provide solutions based on codes for operators. Bots offer voice assistants to improve the accuracy of data recognition.
  Solution: This saves money on extra tools used to modify code in text or voice forms.
• Multitasking Automation: RPA software enables you to complete tasks with minimal impact on operational services. Bots track tasks and goods orders.
  Solution: Data entry will be faster when creating accounts and assigning tasks to subordinates.
• Information Processing: Data processing typically takes a long time. The employee must enter information extracted from the database and verify its relevance.
  Solution: RPA is used to execute similar tasks much faster through effective processing methods and data storage services and other informational storage options.

RPA with Artificial Intelligence: A Call for Intelligent Automation
More and more companies are turning to RPA to accelerate their digital transformations and optimize business operations, so employees can spend more time on high-value tasks.

RPA software will help clearly and directly with redundant and low-value processes for workers. As a result, RPA works well in well-defined processes with little or no decision-making. However, it cannot handle processes that require the articulation of heterogeneous information, as a human would do.

Intelligent Automation involves merging robotic process automation with Artificial Intelligence (AI) within the same solution.

AI aims to solve issues related to human thinking, data interpretation, and knowledge acquisition. RPA handles the actions and procedures that we can follow once we understand them and are systematic. Therefore, while RPA mimics human actions, AI emulates human intelligence.

Combining both technology families in your business model enables a qualitative leap in process automation, making it easier to execute complex processes.

For example, imagine processing invoices from suppliers where you only work with four suppliers who issue four different types of invoices. In this case, you could train your robot to extract all the information from the four documents and process it as a human would, since there are only four types of invoices.

However, this process would be arduous if you had more than four suppliers. A larger number of invoices from various suppliers would result in numerous changes in learning to read and make it more difficult for your robot.

AI addresses these issues through natural language processing and the quick identification of reading patterns in these documents, allowing the robot to execute the process quickly on any invoice.

If you are interested in entering the world of robotic automation through RPA and Artificial Intelligence, Xtendo can support you with all the potential for automation, process analysis, and the necessary optimization of your company’s environments.

Having a solid, comprehensive, and fast track record should be the responsibility of any structure. However, it is also essential to offer solutions such as building robots for various platforms, ensuring a secure and scalable RPA architecture, and implementing best practices led by our developers.

By choosing a stack solution that incorporates RPA and AI automation, you will take advantage of a technology that brings together various activities such as: reengineering, document management, staff training, surveys, requirements gathering, functional design, and quality control, in order to integrate technological tools that expand the capacity for virtuous automation. It’s never too late to start!