BPO / Contact Center solutions/ flexible, agile and cost-efficient
Human experience in customer success powered by AI
Why Xtendo Global?
Our flexible, agile, and cost-efficient models enable us to deliver tangible results for managers in different areas such as CX, Operations & Back Office, Collections, and Sales.
We are a company specializing in International Solutions
for CX and Commercial Operations, with extensive experience in the Americas and Europe. We work for leading corporations as well as SMEs that aspire to lead their industries.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas, improve user and channel satisfaction, reduce execution costs, increase revenue from new and existing customers, and maximize your company’s return on investment.
We love helping you achieve your goals by doing what we love to do.
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countries
Successful projects carried out in Latin America, Brazil, the USA and Europe.
Experts and Professionals
Who speak English, Portuguese, Spanish among other languages
Winning teams in flexible modalities
Winning teams in flexible modalities
Increase the profitability of your business with agile and productive structures in BPO, online, staffing or in-house modes.
Talents without borders to increase your results.
Our Solutions
We love helping you achieve your goals,
doing what we love to do.
Turn conversations into customers 24/7
Turn conversations into customers 24/7
Xtendo introduces new human-assisted chat solutions powered by Generative AI.
Live chats with generative AI and human warmth
Memberships and Certifications
That reflect our commitment to excellence
Success Stories
FLIITS
In less than seven months.
Fliits achieved exponential growth thanks to the support of the Xtendo BPO call center and its outbound activation specialists, going from 35 delivery drivers in February 2025 to more than 2,200 in September of the same year.
Customer industry
Logistics, transportation, and last-mile delivery
Contact target
App users
Type of service contracted
Outbound management for recruiting delivery personnel; inbound customer service + operational support 2X Agent
Target Countries
Spain
Let's talk
Achieve greater quality and effectiveness in your operational areas
Clients who demand the best way to do it
Xtendo Blog
Business content produced for you by our Team of Professionals
Are your customer service KPIs measuring activity… or are they protecting your profitability?
Measuring for the sake of measuring is useless. If your customer service KPIs only feed dashboards that no one reviews, you are investing time without a return. In 2026, it is no longer enough to know how many calls were
Is your brand truly protected? Content moderation as a strategic pillar in 2026
In an environment where every review, comment, or image can influence the purchasing decision of thousands of people, content moderation has moved from being a secondary task to a critical operational function. We are no longer just talking about removing
Is artificial intelligence in retail really the competitive advantage that will define 2026?
For years, artificial intelligence in retail was synonymous with basic chatbots and generic recommendations. That has changed. In 2025-2026, the conversation is no longer about whether to adopt AI, but how to operate it to solve concrete problems: seasonal peaks
Xtendo Podcast
#17 - Juan Luis Pascual: the future of cryptocurrencies and generative AI in the B2B sector
July 7, 2025
#16 - Petar Popov: Beyond the chatbot: how Aplázame combines automation and the human touch
June 23, 2025
#15 - Pablo Sierra: adapting to change and personalized customer service at Kuehne + Nagel
June 9, 2025
