Xtendo Global | BPO recebe o reconhecimento “CRECE 2025” pela sua expansão estratégica na Europa e pela sua contribuição para o emprego na Grande Canária
Madri, 6 de novembro de 2025 A Associação Espanhola de Especialistas em Relacionamento com Clientes (AEERC) reconheceu a Xtendo Global | BPO com o prêmio “CRECE 2025”, destacando sua expansão estratégica na Gran Canaria e sua contribuição para a geração de empregos e a inovação no setor de atendimento ao cliente. A cerimônia de premiação […]
Como você pode reduzir os custos operacionais no varejo e no comércio eletrônico sem sacrificar a experiência do cliente?
A redução de custos operacionais tornou-se uma prioridade crítica para empresas de varejo e e-commerce com múltiplas filiais e mais de 100 funcionários. Não se trata apenas de sobrevivência financeira: em um mercado onde as margens estão cada vez menores e os clientes esperam experiências excepcionais, encontrar o equilíbrio certo entre eficiência e qualidade pode […]
Os benefícios da experiência do cliente nas principais empresas B2B.
16 de junho de 2021 Por Matias de Zan, Team Management and Performance Control na Xtendo Global,e Sabrina Aldayturriaga, Team Management na Xtendo Global Empresas líderes em todo o mundo realizaram recentemente uma mudança significativa em sua abordagem, especialmente após o impacto da pandemia de COVID-19, colocando o cliente no centro de todas as suas […]
Como transmitir os objetivos do trabalho em equipe remoto?
9 de fevereiro de 2022 A pandemia apresentou um desafio sem precedentes na história do trabalho: o trabalho remoto. Nesse contexto, essa alternativa provou ser uma ferramenta importante para garantir a continuidade operacional das empresas. Os benefícios são claros e visíveis para todos: redução do tempo de deslocamento e a possibilidade de os funcionários se […]
Administrative and Financial Outsourcing: The Strategy to Free Up Time and Optimize Business Productivity
In an increasingly dynamic and digital business environment, companies face the constant challenge of staying competitive while optimizing their resources. In this context, administrative and financial outsourcing has emerged as a key strategy to streamline operations and reduce internal administrative burdens. Thanks to this approach, administrative process outsourcing has become an essential solution in highly […]
The Benefits of Automating at Scale
May 11, 2023 The whole is definitely much greater than the sum of its parts. Automation takes the concept of synergy to its highest expression. An RPA (Robotic Process Automation) project brings numerous benefits to companies: increased productivity, enhanced process accuracy, reduced paper usage and human errors, and significant improvements in customer and employee experiences. […]
Emotional Well-Being: Leadership Styles for the New Generation of Work Teams
March 29, 2022 By Stefanny Ramirez, Teams Management at Xtendo Global With telecommuting, the workplace climate has changed. In many companies, the workload has increased, significantly affecting employees. This is reflected in a study by Mandomedio, which assessed how the current professional and emotional situation is perceived. Keep reading to learn more. The study was […]
The Six Keys to Successful Project Management
January 5, 2022 By Diana Cardona, Project Management at Xtendo Global Learn about some of the most important points to successfully complete a project, as well as the skills a Project Manager needs to excel professionally. What is Project Management? When we talk about “project management” in the business and private sector, we are referring […]
Content Marketing in Uncertain Times
January 5, 2022 by Roxana Tanita Miguel, Contributing Editorat Xtendo Global Times of transition or change alter the type of relationship companies have with their customers. In these contexts, content marketing takes on greater importance because it is implemented with the purpose of inspiring trust and providing concrete solutions that adapt to new needs. A […]
Key Indicators to Ensure Your Customers’ Satisfaction
January 5, 2022 by Matias De Zan, Senior Team Management at Xtendo Global Are you measuring your customers’ satisfaction? If the answer is no, let me tell you that you are missing out on valuable opportunities within the company, and the strategies developed to drive growth are not being properly analyzed. In times when a […]
