♦ Manage inquiries, complaints, and requests through multichannel channels (voice, chat, email, social media).
♦ Ensure First Call Resolution and handle critical customers with empathy.
♦ Provide first-level support for internet, television, and landline services (initial setup and troubleshooting).
♦ Identify cross-selling and up-selling opportunities.

Information Management and Improvement
♦ Record every interaction in detail within the CRM system and update databases.
♦ Participate in training and continuous improvement sessions.
♦ Comply with internal policies and KPIs established for the position.

What will your purpose be?
You will be the face and voice of our Home service, providing comprehensive care and support through telephone and digital channels. Your mission will be to ensure a fast and effective experience, resolving requests, providing first-level technical support, and contributing to customer retention and commercial management under our operation's quality standards.

Profile we are looking for:
♦ High school graduate or technical training (in customer service, administration, marketing, or similar).
♦ Minimum of 6 months of experience (desirable in a BPO Call Center).
♦ Intermediate command of office tools (Office) and digital agility for navigating multiple systems.
♦ Excellent oral and written communication, with impeccable spelling and grammar.

Competencies we value:
♦ Tolerance to frustration and emotional intelligence.
♦ Ability to work under pressure and manage multiple tasks.
♦ Adaptability and strong work ethic.
♦ Conflict resolution and handling difficult customers with a professional attitude.
♦ Availability for rotating shifts.

What do we offer you?
A dynamic and challenging environment, where your analytical skills, empathy, and communication will be key to making a difference. You will have the opportunity to work in a constantly evolving organization with a growth-oriented culture.