We are hiring a Customer Experience Quality Analyst | On-site in Santa Cruz de la Sierra, Bolivia. Analyze the customer experience, manage KPIs, and generate insights for continuous improvement. Requirements: analytical mindset, experience in quality/CX, and intermediate Excel skills.
Join our team!
Onsite
Bolivia
Key Responsibilities:
♦ Analyze Contact Center and digital channel interactions.
♦ Detect opportunities for improvement that impact customer experience.
♦ Provide feedback and coaching to supervisors and operators.
♦ Prepare trend reports (KPIs, NPS, complaints, pain points).
♦ Propose improvements in processes, policies, and tools.
♦ Participate in calibrations and ensure consistency in evaluation criteria.
Key requirements:
♦ Studies in Administration, Commercial Engineering, Industrial Engineering, or related fields.
♦ 1 to 2 years of experience in quality, monitoring, or customer experience.
♦ Intermediate Excel skills.
♦ Experience with CRMs or Contact Center platforms (desirable).
♦ Analytical skills, effective communication, and teamwork.
What we offer:
♦ Excellent work environment and collaborative culture.
♦ Professional development in a multicultural environment.
♦ Participation in continuous improvement and customer experience transformation projects.
♦ Growth opportunities within the organization.
If you identify with this profile, we invite you to complete this form and share your information. At Xtendo Global | BPO, your talent drives memorable experiences.
We would love to meet you!
