♦ Respond to customer inquiries via phone, email, and live chat.
♦ Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.

Information Management
♦ Keep detailed records of customer interactions in the CRM system.
♦ Update the database with relevant customer information and their inquiries.

Support and Assistance
♦ Assist customers with order, return, and exchange processes.
♦ Guide customers in the use of products and services, providing basic technical solutions when necessary.

Continuous Improvement
♦ Identify and communicate areas for improvement in customer service processes.
♦ Participate in ongoing training and development sessions to improve skills and product knowledge.

Collaboration
♦ Work closely with other departments to resolve complex issues and ensure customer satisfaction.
♦ Share customer feedback and suggestions with the management team to improve the customer experience.

Purpose:
You will be part of a key team that provides exceptional customer service through various communication channels, with a focus on accuracy, efficiency, and external customer satisfaction.

Profile we are looking for:
♦ Previous experience in customer service, call center, or administrative tasks.
♦ Education in Administration, Economics, or related fields.
♦ Attention to detail and experience in telephone management.
♦ Knowledge of CRMs, advanced Excel, Google Suite.

Competencies we value:
♦ Inspiring leadership.
♦ Emotional intelligence.
♦ Analytical and planning skills.
♦ Adaptability and positive attitude.
♦ Communication and resolution skills.
♦ Time management and prioritization.
♦ Customer and detail orientation.

What do we offer you?
A dynamic and challenging environment, where your analytical skills, empathy, and communication will be key to making a difference.

You will have the opportunity to work in a constantly evolving organization with a growth-oriented culture.