♦ Respond to customer inquiries via phone, email, and live chat.
♦ Resolve customer issues and complaints in a timely manner and with a solution-oriented approach.

Information Management
♦ Keep detailed records of customer interactions in the CRM system.
♦ Update the database with relevant customer information and their inquiries.

Support and Assistance
♦ Manage multichannel and multilingual Tier 1 customer support for both B2B and C2C (B2C) customers, as well as sales channel partners.

Continuous Improvement
♦ Identify and communicate areas for improvement in customer service processes.
♦ Participate in ongoing training and development sessions to improve skills and product knowledge.

Collaboration
♦ Work closely with other departments to resolve complex issues and ensure customer satisfaction.
♦ Share customer feedback and suggestions with the management team to improve the customer experience.

What we offer:
♦ 100% remote work.
♦ Collaborative and results-oriented culture.
♦ Real opportunities for growth and continuous development.

What we expect from you:
♦ Native Portuguese or C2 level (Mandatory).
♦ Minimum of 2 years of experience in Customer Service, especially via chat.
♦ Excellent typing speed (minimum of 45 words per minute).
♦ Technical or technological education in Engineering, Administration, Psychology, or related fields.
♦ Advanced knowledge of Google Workspace tools (Sheets, Docs, Calendar).
♦ Basic command of Microsoft Office (Excel, PowerPoint, Word).
♦ Availability to work rotating shifts.
♦ Familiarity with CRMs and operational control systems.

Interested?
Be part of a high-performing team that values agility, data, and strategic decision-making. Apply now and be part of our talent team!