♦ You will be responsible for providing customer support through different channels (calls, chats, and emails), ensuring clear, efficient, and high-quality service in every interaction.

What we offer:
♦ Competitive income + bonuses for meeting objectives.
♦ Opportunities for learning and professional development.
♦ Collaborative and inclusive work environment.
♦ Continuous training and support in your growth.

What we look for in you:
♦ C1/C2 English (Validation required).
♦ Education: Student or professional in Business Administration, Industrial Engineering, or related fields.
♦ Experience: Minimum of 6 months in BPO or multichannel customer service.
♦ Skills: Proficiency in Excel and computer tools, dynamism, proactivity, and results orientation.
♦ Ability to handle objections and answer questions clearly and persuasively.

What we expect from you:

Information Management and CRM
♦ Record accurate and up-to-date information in the CRM.
♦ Keep the database organized and complete.

Customer Service
♦ Answer inquiries via phone and email.
♦ Resolve issues with a proactive and solution-oriented approach.

Objective Achievement
♦ Meet and exceed conversion goals.
♦ Identify opportunities to improve performance and results.

Continuous Improvement
♦ Propose ideas to optimize processes.
♦ Actively participate in training and updates.

Cross-Departmental Collaboration
♦ Work with other areas to resolve complex cases.
♦ Share customer feedback to improve the experience.

Are you interested?
If you have bilingual skills and experience in multichannel service, this is your opportunity to grow with us! Apply and be part of Xtendo Global, where your talent and effort make a difference.