Boost your eCommerce with online store management and outsourcing solutionsManage inventories, customer service and orders with maximum efficiency
Online Store Management, eCommerce Support and Outsourcing
Technology and experience to optimize every aspect of your eCommerce
eCommerce support and outsourcing are key to online success. We manage inventory, customer service, orders and data analysis, allowing companies to focus on their core business.
We offer platform management, logistics optimization and use of advanced technology for maximum efficiency.
Support Solutions and
eCommerce Outsourcing
Optimize your eCommerce with expert support, online store management and efficient operations for continued growth
Inventory Management
Inventory management and control to maintain optimal stock.
Digital Marketing Strategies
Planning and executing tactics to improve online presence.
Order Processing
Handling and tracking orders from receipt to delivery.
Logistics Optimization
Process improvement to ensure efficiency in the supply chain.
24/7 Customer Service
Through multiple channels
Data Analysis
Collecting and interpreting data to make informed decisions.
Personalized service
To resolve customer questions and problems.
Key Benefits of Our eCommerce Support
Improve efficiency, reduce costs and focus on growth with our specialized ecommerce support
Greater Operational Efficiency
Free up internal resources while our experts manage day-to-day operations.
Cost Reduction
Process optimization that reduces operating costs and increases profitability.
Logistics Optimization
Improvement of logistics processes for efficient and continuous operation.
Customer Satisfaction
Improve user experience with efficient and personalized management.
Results that Support the Xtendo Experience
By hiring outsourced contact center services, combining the human talent of Xtendo Global with artificial intelligence chatbots. At the same time, a 110% improvement in productivity is achieved (success story of Xtendo Global with PedidosYa).
For companies that apply outsourcing strategies, combined with omnichannel (ClickZ Statistics).
In the hourly value of the contact center after outsourcing the operation (success story of Xtendo Global with PedidosYa).
With Xtendo, you will achieve greater quality and effectiveness in your commercial and operational areas
International solutions for CX and Commercial Operations with extensive experience in America and Europe
Years of Experience
Focused on commercial and operational solutions for leading global companies and innovative SMEs.
Countries
Successful projects carried out in Latin America, Brazil, the USA and Europe.
Experts and Professionals
Who speak English, Portuguese, Spanish among other languages
Ready to optimize your processes?
Clients who demand the best way to do it
Let's talk
Achieve greater quality and effectiveness in your operational areas
Frequently Asked Questions
Do you offer contact center solutions for e-commerce?
Yes.
At Xtendo Global, we offer contact center solutions for e-commerce focused on improving the online shopping experience. Our outsourcing service includes multichannel customer service (phone, chat, email, and social media), sales management, after-sales support, and order tracking.
With our specialized team, your online store can offer fast, professional responses without incurring the costs of operating an internal call center.
Do you offer back office services for e-commerce?
YES.
Back Office Services optimize operations by managing administrative tasks such as data, transactions, accounting, and human resources.
Outsourcing these functions allows companies to focus on their core business, improving efficiency and reducing costs with advanced technologies such as AI.
Xtendo Podcast
Xtendo Blog
Business content produced for you by our Team of Professionals
Are your customer service KPIs measuring activity… or are they protecting your profitability?
Measuring for the sake of measuring is useless. If your customer service KPIs only feed dashboards that no one reviews, you are investing time without a return. In 2026, it is no longer enough to know how many calls were
Is your brand truly protected? Content moderation as a strategic pillar in 2026
In an environment where every review, comment, or image can influence the purchasing decision of thousands of people, content moderation has moved from being a secondary task to a critical operational function. We are no longer just talking about removing
Is artificial intelligence in retail really the competitive advantage that will define 2026?
For years, artificial intelligence in retail was synonymous with basic chatbots and generic recommendations. That has changed. In 2025-2026, the conversation is no longer about whether to adopt AI, but how to operate it to solve concrete problems: seasonal peaks
