{"id":1607,"date":"2025-01-22T22:47:57","date_gmt":"2025-01-22T22:47:57","guid":{"rendered":"https:\/\/xtendo.biz\/en\/?page_id=1607"},"modified":"2026-05-12T10:10:47","modified_gmt":"2026-05-12T14:10:47","slug":"pedidos-ya","status":"publish","type":"page","link":"https:\/\/xtendo.global\/pt\/success-stories\/pedidos-ya\/","title":{"rendered":"Pedidos Ya"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1607\" class=\"elementor elementor-1607\" data-elementor-post-type=\"page\">\n\t\t\t\t<main class=\"elementor-element elementor-element-9248c3f animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"9248c3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7560a45 e-con-full e-flex e-con e-child\" data-id=\"7560a45\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54505c6 elementor-widget elementor-widget-image\" data-id=\"54505c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"459\" src=\"https:\/\/xtendo.global\/pt\/wp-content\/uploads\/pedidos_ya_Nuevo-1024x587.png\" class=\"attachment-large size-large wp-image-7712\" alt=\"\" srcset=\"https:\/\/xtendo.global\/pt\/wp-content\/uploads\/pedidos_ya_Nuevo-1024x587.png 1024w, https:\/\/xtendo.global\/pt\/wp-content\/uploads\/pedidos_ya_Nuevo-300x172.png 300w, https:\/\/xtendo.global\/pt\/wp-content\/uploads\/pedidos_ya_Nuevo-768x440.png 768w, https:\/\/xtendo.global\/pt\/wp-content\/uploads\/pedidos_ya_Nuevo.png 1367w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35deafa e-con-full e-flex e-con e-child\" data-id=\"35deafa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7efbaa7 elementor-widget elementor-widget-heading\" data-id=\"7efbaa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pedidos Ya Latin America <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6703fa5 elementor-widget elementor-widget-text-editor\" data-id=\"6703fa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Xtendo aumentou o NPS em 35% ao prestar servi\u00e7os de contact center<\/strong> ao Grupo Delivery Hero na Am\u00e9rica Latina, ao mesmo tempo em que melhorou a produtividade em 110%.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac0f5e elementor-widget elementor-widget-icon-box\" data-id=\"eac0f5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tO cliente\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEmpresa multinacional l\u00edder em servi\u00e7os de log\u00edstica para o varejo.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-886854b elementor-widget elementor-widget-icon-box\" data-id=\"886854b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tO desafio\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAumentar o NPS dos usu\u00e1rios, elevar a produtividade do contact center e reduzir os custos por hora.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57bdcd3 e-grid e-con-full e-con e-child\" data-id=\"57bdcd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fed2156 elementor-widget elementor-widget-icon-box\" data-id=\"fed2156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCrescimento de 110%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNa produtividade em 24 meses\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5345190 elementor-widget elementor-widget-icon-box\" data-id=\"5345190\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCrescimento de 35%\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNo NPS em 2 anos\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a78f5 elementor-widget elementor-widget-icon-box\" data-id=\"33a78f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMais de 500 mil transa\u00e7\u00f5es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tProcessadas mensalmente\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b552382 elementor-widget elementor-widget-icon-box\" data-id=\"b552382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMais de 30 linhas de neg\u00f3cios\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAtendidas simultaneamente\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4fa063 elementor-widget elementor-widget-icon-box\" data-id=\"b4fa063\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSatisfa\u00e7\u00e3o (CSAT)\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCSAT acima da m\u00e9dia do setor de entregas r\u00e1pidas\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8415925 e-con-full e-flex e-con e-child\" data-id=\"8415925\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-9f96409 e-grid e-con-full e-con e-child\" data-id=\"9f96409\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-423a76b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"423a76b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_562_1113\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_562_1113)\"><path d=\"M4 21.5C3.45 21.5 2.97917 21.3042 2.5875 20.9125C2.19583 20.5208 2 20.05 2 19.5V8.5C2 7.95 2.19583 7.47917 2.5875 7.0875C2.97917 6.69583 3.45 6.5 4 6.5H8V4.5C8 3.95 8.19583 3.47917 8.5875 3.0875C8.97917 2.69583 9.45 2.5 10 2.5H14C14.55 2.5 15.0208 2.69583 15.4125 3.0875C15.8042 3.47917 16 3.95 16 4.5V6.5H20C20.55 6.5 21.0208 6.69583 21.4125 7.0875C21.8042 7.47917 22 7.95 22 8.5V19.5C22 20.05 21.8042 20.5208 21.4125 20.9125C21.0208 21.3042 20.55 21.5 20 21.5H4ZM10 6.5H14V4.5H10V6.5ZM6 8.5H4V19.5H6V8.5ZM16 19.5V8.5H8V19.5H16ZM18 8.5V19.5H20V8.5H18Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSetor do cliente\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tVarejo\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a06aa6f elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a06aa6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_613_17142\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_613_17142)\"><path d=\"M12 23.5L9 20.5H5C4.45 20.5 3.97917 20.3042 3.5875 19.9125C3.19583 19.5208 3 19.05 3 18.5V4.5C3 3.95 3.19583 3.47917 3.5875 3.0875C3.97917 2.69583 4.45 2.5 5 2.5H19C19.55 2.5 20.0208 2.69583 20.4125 3.0875C20.8042 3.47917 21 3.95 21 4.5V18.5C21 19.05 20.8042 19.5208 20.4125 19.9125C20.0208 20.3042 19.55 20.5 19 20.5H15L12 23.5ZM5 17.35C5.9 16.4667 6.94583 15.7708 8.1375 15.2625C9.32917 14.7542 10.6167 14.5 12 14.5C13.3833 14.5 14.6708 14.7542 15.8625 15.2625C17.0542 15.7708 18.1 16.4667 19 17.35V4.5H5V17.35ZM12 12.5C12.9667 12.5 13.7917 12.1583 14.475 11.475C15.1583 10.7917 15.5 9.96667 15.5 9C15.5 8.03333 15.1583 7.20833 14.475 6.525C13.7917 5.84167 12.9667 5.5 12 5.5C11.0333 5.5 10.2083 5.84167 9.525 6.525C8.84167 7.20833 8.5 8.03333 8.5 9C8.5 9.96667 8.84167 10.7917 9.525 11.475C10.2083 12.1583 11.0333 12.5 12 12.5ZM7 18.5H17V18.25C16.3 17.6667 15.525 17.2292 14.675 16.9375C13.825 16.6458 12.9333 16.5 12 16.5C11.0667 16.5 10.175 16.6458 9.325 16.9375C8.475 17.2292 7.7 17.6667 7 18.25V18.5ZM12 10.5C11.5833 10.5 11.2292 10.3542 10.9375 10.0625C10.6458 9.77083 10.5 9.41667 10.5 9C10.5 8.58333 10.6458 8.22917 10.9375 7.9375C11.2292 7.64583 11.5833 7.5 12 7.5C12.4167 7.5 12.7708 7.64583 13.0625 7.9375C13.3542 8.22917 13.5 8.58333 13.5 9C13.5 9.41667 13.3542 9.77083 13.0625 10.0625C12.7708 10.3542 12.4167 10.5 12 10.5Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContatos-alvo\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tClientes usu\u00e1rios do aplicativo, entregadores motorizados (Riders) e estabelecimentos cadastrados na plataforma (restaurantes, bares, farm\u00e1cias, supermercados). \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb36303 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"fb36303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_562_1127\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_562_1127)\"><path d=\"M5 21.5C4.45 21.5 3.97917 21.3042 3.5875 20.9125C3.19583 20.5208 3 20.05 3 19.5V5.5C3 4.95 3.19583 4.47917 3.5875 4.0875C3.97917 3.69583 4.45 3.5 5 3.5H19C19.55 3.5 20.0208 3.69583 20.4125 4.0875C20.8042 4.47917 21 4.95 21 5.5V19.5C21 20.05 20.8042 20.5208 20.4125 20.9125C20.0208 21.3042 19.55 21.5 19 21.5H5ZM5 17.45V19.5H19V10.75L13.05 17.5L9 13.45L5 17.45ZM5 14.6L9 10.6L12.95 14.55L19 7.75V5.5H5V14.6ZM5 10.75V7.75V14.55V10.6V17.45V13.45V17.5V10.75ZM5 14.6V5.5V14.55V10.6V14.6ZM5 17.45V13.45V17.5V10.75V19.5V17.45Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTipo de servi\u00e7o contratado\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tTerceiriza\u00e7\u00e3o dos processos de atendimento ao cliente e canais. Contact Center\/CX.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c53844 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7c53844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_613_17139\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_613_17139)\"><path d=\"M12 12.5C12.55 12.5 13.0208 12.3042 13.4125 11.9125C13.8042 11.5208 14 11.05 14 10.5C14 9.95 13.8042 9.47917 13.4125 9.0875C13.0208 8.69583 12.55 8.5 12 8.5C11.45 8.5 10.9792 8.69583 10.5875 9.0875C10.1958 9.47917 10 9.95 10 10.5C10 11.05 10.1958 11.5208 10.5875 11.9125C10.9792 12.3042 11.45 12.5 12 12.5ZM12 19.85C14.0333 17.9833 15.5417 16.2875 16.525 14.7625C17.5083 13.2375 18 11.8833 18 10.7C18 8.88333 17.4208 7.39583 16.2625 6.2375C15.1042 5.07917 13.6833 4.5 12 4.5C10.3167 4.5 8.89583 5.07917 7.7375 6.2375C6.57917 7.39583 6 8.88333 6 10.7C6 11.8833 6.49167 13.2375 7.475 14.7625C8.45833 16.2875 9.96667 17.9833 12 19.85ZM12 22.5C9.31667 20.2167 7.3125 18.0958 5.9875 16.1375C4.6625 14.1792 4 12.3667 4 10.7C4 8.2 4.80417 6.20833 6.4125 4.725C8.02083 3.24167 9.88333 2.5 12 2.5C14.1167 2.5 15.9792 3.24167 17.5875 4.725C19.1958 6.20833 20 8.2 20 10.7C20 12.3667 19.3375 14.1792 18.0125 16.1375C16.6875 18.0958 14.6833 20.2167 12 22.5Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPa\u00edses-alvo\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t15 pa\u00edses da Am\u00e9rica Latina\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a4b1d7 elementor-widget elementor-widget-heading\" data-id=\"3a4b1d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A solu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8522018 elementor-widget elementor-widget-text-editor\" data-id=\"8522018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\nUma equipe de agentes humanos treinados em atendimento ao cliente e gest\u00e3o de canais \u00e9 implementada, liderada por especialistas em management e coaching da Xtendo Global.\n<\/p>\n\n<p>\nO servi\u00e7o \u00e9 oferecido em um modelo 100% remoto, com agentes trabalhando a partir de 4 pa\u00edses, apoiados por um esquema de mentoria e capacita\u00e7\u00e3o cont\u00ednua. Al\u00e9m disso, s\u00e3o inclu\u00eddos atrativos planos de incentivos por performance e programas de promo\u00e7\u00e3o de talentos com potencial de lideran\u00e7a.\n<\/p>\n\n<p>\n<strong>A produtividade \u00e9 aumentada de 5 para 12 casos por hora por agente no prazo de 24 meses, e o NPS \u00e9 melhorado de 40,5% para 55%.<\/strong>\n<\/p>\n\n<p>\nA Xtendo Global projetou uma estrutura operacional 360\u00b0 flex\u00edvel e robusta, que abrange mais de 30 linhas de neg\u00f3cio especializadas em tr\u00eas verticais cr\u00edticas: Customer, Partner e Rider Service.\n<\/p>\n\n<p>\nEscalamos uma opera\u00e7\u00e3o de 20 para 900 colaboradores, garantindo qualidade em um marketplace de tr\u00eas pontas (Usu\u00e1rios, Comerciantes, Entregadores), com alta criticidade, imediatismo e picos de demanda durante uma expans\u00e3o regional explosiva.\n<\/p>\n\n<p>\nAproveitando um modelo pioneiro de trabalho remoto, o BPO da Xtendo Global alcan\u00e7ou uma adaptabilidade superior \u00e0s estruturas tradicionais, permitindo absorver crescimentos massivos de volume durante a pandemia com flexibilidade, agilidade e velocidade incompar\u00e1veis.\n<\/p>\n\n<p>\nEssa integra\u00e7\u00e3o total permitiu \u00e0 PedidosYa aumentar sua capacidade operacional de forma segura, transformando uma equipe piloto em um bra\u00e7o executor confi\u00e1vel, eficiente e altamente escal\u00e1vel.\n<\/p>\n\n<p>\nA Xtendo consolidou um crescimento exponencial na capacidade e qualidade operacional da PedidosYa, <strong>gerenciando integralmente seu ecossistema com m\u00e9tricas de efici\u00eancia que superam o padr\u00e3o global da ind\u00fastria.<\/strong>\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a610483 e-con-full e-flex e-con e-child\" data-id=\"a610483\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e9ae72 elementor-widget elementor-widget-heading\" data-id=\"1e9ae72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que dizem sobre o Xtendo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d158f3 elementor-widget elementor-widget-text-editor\" data-id=\"5d158f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cA sinergia alcan\u00e7ada com a Xtendo foi al\u00e9m da rela\u00e7\u00e3o tradicional entre cliente e fornecedor, tornando-se uma verdadeira alian\u00e7a estrat\u00e9gica. O que realmente faz a diferen\u00e7a \u00e9 seu capital humano: uma equipe profissional, emp\u00e1tica e sempre dispon\u00edvel, que garante uma comunica\u00e7\u00e3o fluida e pr\u00f3xima, com foco no alcance dos objetivos e na excel\u00eancia operacional.<br \/>Gra\u00e7as \u00e0 sua abordagem proativa voltada para a melhoria cont\u00ednua, eles souberam se adaptar aos nossos desafios com agilidade, chegando a superar as expectativas. Os excelentes resultados obtidos refletem um compromisso compartilhado com a excel\u00eancia, que os consolida como um pilar fundamental para o nosso prop\u00f3sito: simplificar o dia a dia de milh\u00f5es de pessoas, garantindo a melhor experi\u00eancia em cada contato.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f99bf6 elementor-widget elementor-widget-heading\" data-id=\"5f99bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Ops Sr Manager\nPedidosYa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00fdaf elementor-widget elementor-widget-text-editor\" data-id=\"d00fdaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cGostaria de agradecer a toda a equipe da Xtendo pelo apoio e por gerar sinergias de trabalho e estrat\u00e9gias para o futuro. \u00c9 um prazer trabalhar com uma equipe t\u00e3o comprometida com seus clientes e onde sempre podemos apoiar uns aos outros. Muito obrigado pelo empenho.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b66423 elementor-widget elementor-widget-heading\" data-id=\"5b66423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gerente s\u00eanior de atendimento ao parceiro\u2028<br>PedidosYa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19c07ba elementor-widget elementor-widget-text-editor\" data-id=\"19c07ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cQuer\u00edamos realmente agradecer pelo seu profissionalismo e prontid\u00e3o em cada solicita\u00e7\u00e3o. Em qualquer empresa, podem surgir certas situa\u00e7\u00f5es que exigem ajustes e um certo grau de flexibilidade por parte do fornecedor com quem trabalhamos e temos uma parceria, a fim de nos adaptarmos \u00e0s necessidades do neg\u00f3cio do qual fazemos parte, especialmente considerando o quanto ele \u00e9 din\u00e2mico e \u00e1gil. Mais uma vez, voc\u00eas demonstraram seu compromisso e alto profissionalismo ao nos informar sobre as a\u00e7\u00f5es realizadas, bem como com o registro adequado e o impacto na escala de trabalho em tempo h\u00e1bil, com tudo o que isso implica, para o processamento correto por nossa equipe. Esse \u00e9 o tipo de atitude com a qual \u00e9 um prazer trabalhar e que nos convida a continuar gerando novas oportunidades de neg\u00f3cios no futuro, para continuar cultivando essa parceria. Nosso agradecimento a toda a equipe da Xtendo por nos acompanhar da melhor maneira nesta nova etapa.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-894c515 elementor-widget elementor-widget-heading\" data-id=\"894c515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gerente s\u00eanior de atendimento ao motorista\u2028<br>PedidosYa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pedidos Ya Latin America A Xtendo aumentou o NPS em 35% ao prestar servi\u00e7os de contact center ao Grupo Delivery Hero na Am\u00e9rica Latina, ao mesmo tempo em que melhorou a produtividade em 110%. O cliente Empresa multinacional l\u00edder em servi\u00e7os de log\u00edstica para o varejo. O desafio Aumentar o NPS dos usu\u00e1rios, elevar a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1607","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/pages\/1607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/comments?post=1607"}],"version-history":[{"count":37,"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/pages\/1607\/revisions"}],"predecessor-version":[{"id":7743,"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/pages\/1607\/revisions\/7743"}],"up":[{"embeddable":true,"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/pages\/25"}],"wp:attachment":[{"href":"https:\/\/xtendo.global\/pt\/wp-json\/wp\/v2\/media?parent=1607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}