{"id":5880,"date":"2025-09-17T23:41:29","date_gmt":"2025-09-18T04:41:29","guid":{"rendered":"https:\/\/xtendo.biz\/en\/?page_id=5880"},"modified":"2025-10-17T10:18:48","modified_gmt":"2025-10-17T15:18:48","slug":"fliits","status":"publish","type":"page","link":"https:\/\/xtendo.global\/en\/fliits\/","title":{"rendered":"Fliits"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5880\" class=\"elementor elementor-5880\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01a0396 e-flex e-con-boxed e-con e-parent\" data-id=\"01a0396\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<main class=\"elementor-element elementor-element-93681f8 animated-slow e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"93681f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9cfc73f e-con-full e-flex e-con e-child\" data-id=\"9cfc73f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e72f65d e-con-full e-flex e-con e-child\" data-id=\"e72f65d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d3b61c elementor-widget elementor-widget-heading\" data-id=\"9d3b61c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fliits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a9dd0 elementor-widget elementor-widget-text-editor\" data-id=\"f9a9dd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In just seven months, <strong>Fliits grew from 35 to more than 2,200 delivery drivers<\/strong> thanks to Xtendo&#8217;s outbound support. Maintaining an SLA of less than 24 hours, <strong>with 99% of queries resolved in less than 4 hours<\/strong>. And real-time absenteeism control that ensures service continuity in Spain&#8217;s challenging food delivery market.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5979747 elementor-widget elementor-widget-icon-box\" data-id=\"5979747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tThe customer\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tA leading European company that manages last-mile fleets, offering comprehensive solutions to ensure efficiency and quality in deliveries.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f9989d elementor-widget elementor-widget-icon-box\" data-id=\"4f9989d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tThe challenge\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tScalability and delivery driver experience in Spain's competitive food delivery market. Fliits faced a challenging management situation due to rapid growth in demand that exceeded its operational capacity. The company needed a flexible and agile BPO solution that would allow it to expand its fleet of riders exponentially without compromising its service level agreements (SLAs) or the end customer experience.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e41bc5 e-grid e-con-full e-con e-child\" data-id=\"3e41bc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aff99bb elementor-widget elementor-widget-icon-box\" data-id=\"aff99bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t35 to over 2,200 Riders\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIn 7 months\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dddd869 elementor-widget elementor-widget-icon-box\" data-id=\"dddd869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t99% of inquiries are resolved\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIn less than 4 hours (none exceeding 24 hours)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8feeabf e-con-full e-flex e-con e-child\" data-id=\"8feeabf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-d9cd211 e-grid e-con-full e-con e-child\" data-id=\"d9cd211\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81b7dda elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"81b7dda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_562_1113\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_562_1113)\"><path d=\"M4 21.5C3.45 21.5 2.97917 21.3042 2.5875 20.9125C2.19583 20.5208 2 20.05 2 19.5V8.5C2 7.95 2.19583 7.47917 2.5875 7.0875C2.97917 6.69583 3.45 6.5 4 6.5H8V4.5C8 3.95 8.19583 3.47917 8.5875 3.0875C8.97917 2.69583 9.45 2.5 10 2.5H14C14.55 2.5 15.0208 2.69583 15.4125 3.0875C15.8042 3.47917 16 3.95 16 4.5V6.5H20C20.55 6.5 21.0208 6.69583 21.4125 7.0875C21.8042 7.47917 22 7.95 22 8.5V19.5C22 20.05 21.8042 20.5208 21.4125 20.9125C21.0208 21.3042 20.55 21.5 20 21.5H4ZM10 6.5H14V4.5H10V6.5ZM6 8.5H4V19.5H6V8.5ZM16 19.5V8.5H8V19.5H16ZM18 8.5V19.5H20V8.5H18Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCustomer industry\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLogistics, transportation, and last-mile delivery.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5e9b4 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ff5e9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_613_17142\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_613_17142)\"><path d=\"M12 23.5L9 20.5H5C4.45 20.5 3.97917 20.3042 3.5875 19.9125C3.19583 19.5208 3 19.05 3 18.5V4.5C3 3.95 3.19583 3.47917 3.5875 3.0875C3.97917 2.69583 4.45 2.5 5 2.5H19C19.55 2.5 20.0208 2.69583 20.4125 3.0875C20.8042 3.47917 21 3.95 21 4.5V18.5C21 19.05 20.8042 19.5208 20.4125 19.9125C20.0208 20.3042 19.55 20.5 19 20.5H15L12 23.5ZM5 17.35C5.9 16.4667 6.94583 15.7708 8.1375 15.2625C9.32917 14.7542 10.6167 14.5 12 14.5C13.3833 14.5 14.6708 14.7542 15.8625 15.2625C17.0542 15.7708 18.1 16.4667 19 17.35V4.5H5V17.35ZM12 12.5C12.9667 12.5 13.7917 12.1583 14.475 11.475C15.1583 10.7917 15.5 9.96667 15.5 9C15.5 8.03333 15.1583 7.20833 14.475 6.525C13.7917 5.84167 12.9667 5.5 12 5.5C11.0333 5.5 10.2083 5.84167 9.525 6.525C8.84167 7.20833 8.5 8.03333 8.5 9C8.5 9.96667 8.84167 10.7917 9.525 11.475C10.2083 12.1583 11.0333 12.5 12 12.5ZM7 18.5H17V18.25C16.3 17.6667 15.525 17.2292 14.675 16.9375C13.825 16.6458 12.9333 16.5 12 16.5C11.0667 16.5 10.175 16.6458 9.325 16.9375C8.475 17.2292 7.7 17.6667 7 18.25V18.5ZM12 10.5C11.5833 10.5 11.2292 10.3542 10.9375 10.0625C10.6458 9.77083 10.5 9.41667 10.5 9C10.5 8.58333 10.6458 8.22917 10.9375 7.9375C11.2292 7.64583 11.5833 7.5 12 7.5C12.4167 7.5 12.7708 7.64583 13.0625 7.9375C13.3542 8.22917 13.5 8.58333 13.5 9C13.5 9.41667 13.3542 9.77083 13.0625 10.0625C12.7708 10.3542 12.4167 10.5 12 10.5Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTarget contacts\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRiders who work for the app \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99d637c elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"99d637c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_562_1127\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_562_1127)\"><path d=\"M5 21.5C4.45 21.5 3.97917 21.3042 3.5875 20.9125C3.19583 20.5208 3 20.05 3 19.5V5.5C3 4.95 3.19583 4.47917 3.5875 4.0875C3.97917 3.69583 4.45 3.5 5 3.5H19C19.55 3.5 20.0208 3.69583 20.4125 4.0875C20.8042 4.47917 21 4.95 21 5.5V19.5C21 20.05 20.8042 20.5208 20.4125 20.9125C20.0208 21.3042 19.55 21.5 19 21.5H5ZM5 17.45V19.5H19V10.75L13.05 17.5L9 13.45L5 17.45ZM5 14.6L9 10.6L12.95 14.55L19 7.75V5.5H5V14.6ZM5 10.75V7.75V14.55V10.6V17.45V13.45V17.5V10.75ZM5 14.6V5.5V14.55V10.6V14.6ZM5 17.45V13.45V17.5V10.75V19.5V17.45Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContracted BPO + AI solution\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOutbound management for recruiting delivery drivers; inbound customer service + 2X Agent operational support (AI combined with human talent) for fleet management, coordination, and tracking of delivery drivers.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d11a41 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6d11a41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_613_17139\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_613_17139)\"><path d=\"M12 12.5C12.55 12.5 13.0208 12.3042 13.4125 11.9125C13.8042 11.5208 14 11.05 14 10.5C14 9.95 13.8042 9.47917 13.4125 9.0875C13.0208 8.69583 12.55 8.5 12 8.5C11.45 8.5 10.9792 8.69583 10.5875 9.0875C10.1958 9.47917 10 9.95 10 10.5C10 11.05 10.1958 11.5208 10.5875 11.9125C10.9792 12.3042 11.45 12.5 12 12.5ZM12 19.85C14.0333 17.9833 15.5417 16.2875 16.525 14.7625C17.5083 13.2375 18 11.8833 18 10.7C18 8.88333 17.4208 7.39583 16.2625 6.2375C15.1042 5.07917 13.6833 4.5 12 4.5C10.3167 4.5 8.89583 5.07917 7.7375 6.2375C6.57917 7.39583 6 8.88333 6 10.7C6 11.8833 6.49167 13.2375 7.475 14.7625C8.45833 16.2875 9.96667 17.9833 12 19.85ZM12 22.5C9.31667 20.2167 7.3125 18.0958 5.9875 16.1375C4.6625 14.1792 4 12.3667 4 10.7C4 8.2 4.80417 6.20833 6.4125 4.725C8.02083 3.24167 9.88333 2.5 12 2.5C14.1167 2.5 15.9792 3.24167 17.5875 4.725C19.1958 6.20833 20 8.2 20 10.7C20 12.3667 19.3375 14.1792 18.0125 16.1375C16.6875 18.0958 14.6833 20.2167 12 22.5Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tcountry target\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSpain\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-926540c elementor-widget elementor-widget-heading\" data-id=\"926540c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-894870e elementor-widget elementor-widget-text-editor\" data-id=\"894870e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Xtendo implemented an outbound management model, with more inbound attention and support, drawing on its extensive experience in logistics and fleet management. Xtendo&#8217;s remote team, together with our AI software, took on several key functions to optimize Fliits&#8217; operations:<\/p><ul><li><strong>Exponential fleet growth:<\/strong> the incorporation and availability of new delivery drivers was coordinated to ensure adequate coverage.<\/li><li><strong>SLA optimization:<\/strong> Ensured that 95% of cases were handled in less than 4 hours, with a maximum response time that never exceeded 24 hours.<\/li><li><strong>Reduction in absenteeism:<\/strong> Through proactive monitoring, absenteeism incidents were managed to ensure the presence of delivery drivers at critical times.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0329543 e-con-full e-flex e-con e-child\" data-id=\"0329543\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b881b26 elementor-widget elementor-widget-heading\" data-id=\"b881b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What people are saying about Xtendo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaae5c2 elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"aaae5c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aqui va Testimonio Jose<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3df4c65 elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"3df4c65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jose Cliente Fliits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcf1785 elementor-widget elementor-widget-text-editor\" data-id=\"bcf1785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As Xtendo&#8217;s manager on this project, I am proud of the impact we have made. Our experience in the sector allowed us to understand Fliits&#8217; needs and scale its operation exponentially without sacrificing quality. In terms of operational growth, our team&#8217;s dedication was crucial, as we implemented a strategy to attract new delivery drivers through outbound calls, helping Fliits grow from 35 to more than 2,200 active riders in just seven months. Our team&#8217;s proactive approach cemented the relationship as a strategic partner. In terms of SLA, we optimized processes to ensure that tickets were resolved in less than 4 hours, 99% of chats were answered in less than 5 minutes, and only 3% of calls were missed. Reducing absenteeism through proactive monitoring allowed us to ensure the presence of delivery drivers at key moments, which directly translated into greater reliability and efficiency for Fliits and its customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a44fb04 elementor-widget elementor-widget-heading\" data-id=\"a44fb04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Claudia Escobar<br>Team Manager of Xtendo Global<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fliits In just seven months, Fliits grew from 35 to more than 2,200 delivery drivers thanks to Xtendo&#8217;s outbound support. Maintaining an SLA of less than 24 hours, with 99% of queries resolved in less than 4 hours. And real-time absenteeism control that ensures service continuity in Spain&#8217;s challenging food delivery market. The customer A [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5880","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/5880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/comments?post=5880"}],"version-history":[{"count":32,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/5880\/revisions"}],"predecessor-version":[{"id":6403,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/5880\/revisions\/6403"}],"wp:attachment":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/media?parent=5880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}