{"id":1609,"date":"2025-01-22T22:48:21","date_gmt":"2025-01-22T22:48:21","guid":{"rendered":"https:\/\/xtendo.biz\/en\/?page_id=1609"},"modified":"2026-04-13T12:42:03","modified_gmt":"2026-04-13T17:42:03","slug":"caixa-federal","status":"publish","type":"page","link":"https:\/\/xtendo.global\/en\/success-stories\/caixa-federal\/","title":{"rendered":"Caixa federal"},"content":{"rendered":"\t\t
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Caixa Federal of Brazil<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Caixa Federal de Brasil reduces its call center costs by 59% with the chatbot and IVR solution from Xtendo and Compuvox\/ Maplog<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tClient Industry\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFinancial Services\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTarget Contact\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tBank Clients\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tImplementation of Chatbots and IVR software\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTarget Country\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tBrazil\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t3.3 million customers\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tNumber of patients seen per month\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t290,000 cases handled per hour\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tIncluding unplanned spikes\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t59% savings\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tIn contact center operating costs\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What they say about Xtendo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Xtendo Global approached Caixa Federal in conjunction with Compuvox\/Maplog, its partner in Brazil since 2008. With almost 100 million customers, Caixa is undoubtedly the most important bank in the country, as it channels unemployment insurance and the majority of pension funds for all employees in Brazil.<\/p>

To meet the challenge of improving customer service, we demonstrated the value of our Omnichannel Automated Customer Service proposal.<\/p>

We were chosen from among 16 suppliers through a demanding RFP process.
We developed a project based on a chatbot and IVR solution, reducing their call center customer service costs by more than half. We integrated the S1 Gateway company platform with Compuvox\/Maplog IVRs.<\/p>

We managed to serve up to 3.3 million customers per month, with unexpected peaks of up to 290,000 per hour, given that the Brazilian Government channeled pandemic subsidies through Caixa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Caixa Federal of Brazil Caixa Federal de Brasil reduces its call center costs by 59% with the chatbot and IVR solution from Xtendo and Compuvox\/ Maplog Client Industry Financial Services Target Contact Bank Clients Type of service contracted Implementation of Chatbots and IVR software Target Country Brazil 3.3 million customers Number of patients seen per […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1609","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/1609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/comments?post=1609"}],"version-history":[{"count":34,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/1609\/revisions"}],"predecessor-version":[{"id":6720,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/1609\/revisions\/6720"}],"up":[{"embeddable":true,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/25"}],"wp:attachment":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/media?parent=1609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}