{"id":1608,"date":"2025-01-22T22:48:08","date_gmt":"2025-01-22T22:48:08","guid":{"rendered":"https:\/\/xtendo.biz\/en\/?page_id=1608"},"modified":"2025-08-29T08:02:30","modified_gmt":"2025-08-29T13:02:30","slug":"supermercados-tottus","status":"publish","type":"page","link":"https:\/\/xtendo.global\/en\/success-stories\/supermercados-tottus\/","title":{"rendered":"Supermercados Tottus"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1608\" class=\"elementor elementor-1608\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0da4ac0 animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"0da4ac0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8256935 e-con-full e-flex e-con e-child\" data-id=\"8256935\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2af3c7 e-con-full e-flex e-con e-child\" data-id=\"b2af3c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-139d2a4 elementor-widget elementor-widget-heading\" data-id=\"139d2a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Supermarkets Tottus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82bbd24 elementor-widget elementor-widget-text-editor\" data-id=\"82bbd24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tottus Supermarkets achieved a 10-point increase in the NPS of its client portfolio in Chile, and a 5-point improvement in the NPS of its Peruvian clientele, in just 3 months after having contracted Xtendo BPO&#8217;s CX services.<\/p><p>The training and activation time for Xtendo&#8217;s new team of CX Agents was only 3 days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1aa6b78 e-con-full e-flex e-con e-child\" data-id=\"1aa6b78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-fb8ce77 e-grid e-con-full e-con e-child\" data-id=\"fb8ce77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33e79fa elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"33e79fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_562_1113\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_562_1113)\"><path d=\"M4 21.5C3.45 21.5 2.97917 21.3042 2.5875 20.9125C2.19583 20.5208 2 20.05 2 19.5V8.5C2 7.95 2.19583 7.47917 2.5875 7.0875C2.97917 6.69583 3.45 6.5 4 6.5H8V4.5C8 3.95 8.19583 3.47917 8.5875 3.0875C8.97917 2.69583 9.45 2.5 10 2.5H14C14.55 2.5 15.0208 2.69583 15.4125 3.0875C15.8042 3.47917 16 3.95 16 4.5V6.5H20C20.55 6.5 21.0208 6.69583 21.4125 7.0875C21.8042 7.47917 22 7.95 22 8.5V19.5C22 20.05 21.8042 20.5208 21.4125 20.9125C21.0208 21.3042 20.55 21.5 20 21.5H4ZM10 6.5H14V4.5H10V6.5ZM6 8.5H4V19.5H6V8.5ZM16 19.5V8.5H8V19.5H16ZM18 8.5V19.5H20V8.5H18Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tClient Industry\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRetail\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4449231 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4449231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_613_17142\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" 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16.5C11.0667 16.5 10.175 16.6458 9.325 16.9375C8.475 17.2292 7.7 17.6667 7 18.25V18.5ZM12 10.5C11.5833 10.5 11.2292 10.3542 10.9375 10.0625C10.6458 9.77083 10.5 9.41667 10.5 9C10.5 8.58333 10.6458 8.22917 10.9375 7.9375C11.2292 7.64583 11.5833 7.5 12 7.5C12.4167 7.5 12.7708 7.64583 13.0625 7.9375C13.3542 8.22917 13.5 8.58333 13.5 9C13.5 9.41667 13.3542 9.77083 13.0625 10.0625C12.7708 10.3542 12.4167 10.5 12 10.5Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTarget Contacts\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tApplication users\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e82bdf elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"8e82bdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_562_1127\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_562_1127)\"><path d=\"M5 21.5C4.45 21.5 3.97917 21.3042 3.5875 20.9125C3.19583 20.5208 3 20.05 3 19.5V5.5C3 4.95 3.19583 4.47917 3.5875 4.0875C3.97917 3.69583 4.45 3.5 5 3.5H19C19.55 3.5 20.0208 3.69583 20.4125 4.0875C20.8042 4.47917 21 4.95 21 5.5V19.5C21 20.05 20.8042 20.5208 20.4125 20.9125C20.0208 21.3042 19.55 21.5 19 21.5H5ZM5 17.45V19.5H19V10.75L13.05 17.5L9 13.45L5 17.45ZM5 14.6L9 10.6L12.95 14.55L19 7.75V5.5H5V14.6ZM5 10.75V7.75V14.55V10.6V17.45V13.45V17.5V10.75ZM5 14.6V5.5V14.55V10.6V14.6ZM5 17.45V13.45V17.5V10.75V19.5V17.45Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tType of service contracted\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tContact Center\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a7427 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f7a7427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\" fill=\"none\"><mask id=\"mask0_613_17139\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"24\" height=\"25\"><rect y=\"0.5\" width=\"24\" height=\"24\" fill=\"#D9D9D9\"><\/rect><\/mask><g mask=\"url(#mask0_613_17139)\"><path d=\"M12 12.5C12.55 12.5 13.0208 12.3042 13.4125 11.9125C13.8042 11.5208 14 11.05 14 10.5C14 9.95 13.8042 9.47917 13.4125 9.0875C13.0208 8.69583 12.55 8.5 12 8.5C11.45 8.5 10.9792 8.69583 10.5875 9.0875C10.1958 9.47917 10 9.95 10 10.5C10 11.05 10.1958 11.5208 10.5875 11.9125C10.9792 12.3042 11.45 12.5 12 12.5ZM12 19.85C14.0333 17.9833 15.5417 16.2875 16.525 14.7625C17.5083 13.2375 18 11.8833 18 10.7C18 8.88333 17.4208 7.39583 16.2625 6.2375C15.1042 5.07917 13.6833 4.5 12 4.5C10.3167 4.5 8.89583 5.07917 7.7375 6.2375C6.57917 7.39583 6 8.88333 6 10.7C6 11.8833 6.49167 13.2375 7.475 14.7625C8.45833 16.2875 9.96667 17.9833 12 19.85ZM12 22.5C9.31667 20.2167 7.3125 18.0958 5.9875 16.1375C4.6625 14.1792 4 12.3667 4 10.7C4 8.2 4.80417 6.20833 6.4125 4.725C8.02083 3.24167 9.88333 2.5 12 2.5C14.1167 2.5 15.9792 3.24167 17.5875 4.725C19.1958 6.20833 20 8.2 20 10.7C20 12.3667 19.3375 14.1792 18.0125 16.1375C16.6875 18.0958 14.6833 20.2167 12 22.5Z\" fill=\"#00B2F3\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTarget Countries\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tChile and Peru\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c0e23c elementor-widget elementor-widget-icon-box\" data-id=\"6c0e23c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tThe cliente\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLeading regional company in retail and supermarket services.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52a79c0 elementor-widget elementor-widget-icon-box\" data-id=\"52a79c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tThe challenge\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIncrease customer satisfaction and delivery times.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93c321d elementor-widget elementor-widget-heading\" data-id=\"93c321d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e24c0d elementor-widget elementor-widget-text-editor\" data-id=\"0e24c0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A team of agents trained in customer service, support for personal shoppers and drivers is implemented, led by experts in management and coaching from Xtendo.<\/p><p>The service is provided in a 100% remote mode with agents working from Colombia, who receive constant monitoring and support through coaching and ongoing training.<\/p><p>Additionally, attractive incentive plans for performance and promotion of human talent with leadership potential are added.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85e7f83 e-con-full e-flex e-con e-child\" data-id=\"85e7f83\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2868c58 elementor-widget elementor-widget-icon-box\" data-id=\"2868c58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t10 points of improvement\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tIn the NPS in just 3 months\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84f7994 elementor-widget elementor-widget-icon-box\" data-id=\"84f7994\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t24% savings\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOn the hourly value of the Contact Center in Chile\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1eec0b elementor-widget elementor-widget-icon-box\" data-id=\"a1eec0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOnly 3 days training and activation time\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFrom the new CX Agents team\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2080c0 elementor-widget elementor-widget-heading\" data-id=\"d2080c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What they say about Xtendo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f05bff6 elementor-widget elementor-widget-text-editor\" data-id=\"f05bff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cAt Fazil we are grateful for the teamwork carried out by Xtendo in this period of growth.<\/p><p>During this time they have provided us with all the flexibility that the operation has required; including having qualified personnel in times of increased sales due to seasonality, providing a quick response to requirements.<\/p><p>Xtendo shows us the capacity for continuous learning, monitoring and support in management, giving us constant feedback on opportunities for improvement in our service and personalized attention for our clients.<\/p><p>We highlight the kindness and dedication they give in each interaction with our users.<\/p><p>They have also demonstrated a high degree of commitment to Fazil&#8217;s objectives, making them their own and working to improve more and more.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a63b2 elementor-widget elementor-widget-heading\" data-id=\"b5a63b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Senior Operations Manager<br>Supermercados Tottus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Supermarkets Tottus Tottus Supermarkets achieved a 10-point increase in the NPS of its client portfolio in Chile, and a 5-point improvement in the NPS of its Peruvian clientele, in just 3 months after having contracted Xtendo BPO&#8217;s CX services. The training and activation time for Xtendo&#8217;s new team of CX Agents was only 3 days. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1608","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/1608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/comments?post=1608"}],"version-history":[{"count":28,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/1608\/revisions"}],"predecessor-version":[{"id":5439,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/1608\/revisions\/5439"}],"up":[{"embeddable":true,"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/pages\/25"}],"wp:attachment":[{"href":"https:\/\/xtendo.global\/en\/wp-json\/wp\/v2\/media?parent=1608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}